Refund policy
RETURNS & EXCHANGES POLICY
Returns
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return eligible items within 30 days of delivery.
To be eligible for a return, items must be:
- Unworn and unwashed
- Free from stains, odors, or damage
- In their original condition
- Returned with original tags (if applicable)
Items that do not meet these requirements may not be eligible for a refund.
Exchanges
Need a different size? We’re happy to help.
Exchanges are available for the same item in a different size, subject to inventory availability.
To request an exchange, please contact us within 30 days of receiving your order.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Final sale items
- Gift cards
- Customized or personalized products
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include photos of the item and packaging.
We will work quickly to make it right.
How to Start a Return
To begin a return or exchange, please contact us at:
Email: pwtllcapparel@gmail.com
Please include:
- Order number
- Full name
- Reason for return or exchange
REFUND POLICY
Refund Approval
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.
Refund Timing
Refunds are typically processed within 5–10 business days after the returned item has been received and inspected.
Please note that your bank or credit card provider may require additional time to post the refund to your account.
Original Shipping Charges
Original shipping charges are non-refundable unless the return is due to an error on our part, including:
- Incorrect item received
- Defective item
- Damaged item
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account.
- Contact your credit card company.
- Contact your bank.
If you have completed these steps and still have not received your refund, please contact us.
Contact Information
For all return and refund inquiries, please contact:
PWT Customer Support
Email: pwtllcapparel@gmail.com